Return and Refund Policy

DATE OF LAST UPDATE: June 12, 2025

This Refunds and Returns Policy applies to all purchases made through the www.creativegiftutopia.com website.

Do you have any inquiries regarding returns and refunds? Please contact our customer service at

Email: [email protected]

Phone: (805) 665-4775

Address:

5776 Lindero Cyn. Rd. Ste D #534

Westlake Village, Ca. 91362, CA 91362

Business Hours:

Monday-Friday

9:00 am to 5:00 pm PST

Please allow 1-2 business days for a response.

Returns

Return Window

Customers in the United States of America have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason.

Return Instructions

Notify Us: To initiate a return, email our customer service at [email protected] with your order number and the reason for your return.

Authorization: After reviewing your request, we will send detailed instructions and, if applicable, a prepaid return shipping label.

Packaging and Shipping

Place the item in its original packaging, ensuring all tags and labels are intact.

Please include the return authorization form along with any supporting documentation. Use the prepaid shipping label (if provided) or arrange shipping as per the provided instructions.

Return Costs

For Defective Products: Returns are free of charge when the item is damaged, defective, or incorrect.

For Change of Mind: Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse.

Specific Conditions for Returns

If you change your mind, you must return the items unused, undamaged, and in their original packaging within 30 days of delivery.

Defective Goods: If the product is defective, contact us immediately. www.creativegiftutopia.com will cover return shipping costs and provide a replacement or refund.

Damaged Goods: Notify us within 48 hours of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary.

Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.

Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If the issue remains unresolved, we will issue a refund or replacement.

Order Cancellation: You can cancel your order before it ships. If shipped, the return process applies.

Refund Timelines and Processing

Return Window: You must request a return within 30 days of the delivery date. Returns must be shipped within 14 days of approval.

Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days.

Refund Processing: After inspection, we will process approved refunds to your original payment method within 7 business days.

Exceptions to the Return Policy

The following items cannot be returned:

Custom or personalized products

Hygiene-related items (e.g., socks, underwear) unless unopened and unused

Return Address

Send all approved returns to:

Laura Ellsworth's Account